All calls

Marcus Delaney

Homeowner in the Ranger Creek hail footprint requesting a free inspection. First-time claim filer, receptive to the insurance-assist pitch. Inspection booked for tomorrow 10:00 AM.

Travelers — Adjuster K. Ross

Carrier partially approved supplement 3318-A. Drip edge and ice-and-water accepted; ridge vent pending review of the code citation already submitted. Adjuster committed to a decision this week.

Unknown caller

Missed call on the paid-search storm line during peak hours. No voicemail. Paid-media source makes this a billable missed opportunity.

Elaine Foster

Homeowner shopping multiple bids. Rep reframed on scope parity rather than price. Thursday 3:00 PM measure appointment set.

Ray Hargrove

Crew no-show caused by an emergency tarp reassignment; the customer was never notified. Rebooked for Wednesday with a confirmation text promised.

Sandra Pike

Decking rot discovered mid-tear-off requiring a $2,340 change order. Customer pushed back on cost and requires photo documentation before signing. Work is paused pending authorization.

ABC Supply — Boerne

Supplier delivery slip from Wednesday to Thursday on backordered shingle color. Crew sequencing adjusted; supplier to confirm by 4 PM.

Trevor Nakamura

Fourth outbound attempt on an Angi marketplace lead. Voicemail left with callback number and free-inspection offer. No contact yet.

Gloria Mendez

Homeowner alarmed by an ACV-only carrier check. Rep explained recoverable depreciation and the payment sequence; written breakdown promised. Financial anxiety is high — risk of stall.

Auto Warranty Robocall

Robocall detected and terminated. Number added to the demo block list; excluded from cost-per-call metrics.

Bill Tesfaye

AR aging driven by a mortgage-company endorsement hold, not customer unwillingness. Completion certificate and lien waiver to be sent today to release the second draw.

Kimberly Doss

In-warranty chimney flashing leak reported on a two-year-old install. No-charge service visit booked Friday.

Abandoned caller

Paid-social caller abandoned in queue after 47 seconds. Above the 30-second abandon threshold — staffing gap during the midday spike.

Hector Salas — Salas Roofing Crews

Subcontractor GL certificate lapsed, blocking a Monday job release. Sub committed to producing the renewed COI today; work order held until compliance clears.

Susan Ramirez

Paid-social lead converted to a booked inspection on the first inbound call. Both decision-makers will be present Friday afternoon.

Yolanda Craft

Homeowner verbally approved a $4,180 skylight upgrade change order after reviewing photos. Signature expected same evening.

Daniel Whitfield

Angi lead qualified as an insurance-track replacement rather than a repair. Wednesday inspection booked.

Allstate — Adjuster M. Feld

Third unanswered attempt to reach the carrier adjuster on a reinspection request. Claim is aging without carrier movement.

Charlene Ruiz

Price-first shopper anchored on a lower door-knocker quote. Rep gave a range without establishing scope. Opportunity is live but price-sensitive.

City of Boerne — Permits

Municipality confirmed a passed final inspection. Permit task closed and the job released to final invoicing.

Grant Feeney

68-day AR balance is being withheld against an open punch-list item, not an inability to pay. Payment tied to gutter-guard completion.

Vicky Almanza

Referral-influenced Local Services Ad call with confirmed visible damage. High-intent inspection booked; referral source credited to a completed neighbor job.

Farmers — Adjuster L. Nguyen

Carrier denied a steep-charge supplement line citing insufficient pitch documentation. Drone measurement report exists and will be attached on resubmission.

Telemarketer — SEO Services

Vendor solicitation on the customer service line. Excluded from service-level and cost-per-call reporting.