DemoDemo Environment — all customers, addresses, jobs, financials and communications shown are fictional.

Demonstration data. Calls, recordings, transcripts, sentiment scores and coaching insights are simulated. No live GoHighLevel, LC Phone or Twilio account is connected.

Sentiment alerts

Every call scoring at or below -0.25 — or containing risk language — raises an alert with an owner and a next step.

Alert load

Calls with alerts

19

Critical

4

Escalated

4

Revenue exposed

$109,760

Alert types
Filter the queue by what the AI heard.
Alert queue
Worst sentiment first. Open a call for the transcript moment that triggered the flag.

  • Denise WhitakerCALL-5201 · 26m ago · 8:06

    Third repeat contact on an unresolved gutter punch-list item on a paid-in-full job. Customer threatened chargeback and a public review. Service visit scheduled; needs manager ownership.

    EscalatedConnectedComplaint / Escalation

    Sentiment

    -0.71

    Very Negative · rep talk ratio 38%

    Flags

    • Churn RiskChargeback and public-review threat on a paid job.
    • EscalationThird contact on the same punch-list item without resolution.
    • Promise MadeRep committed to a Thursday personal callback.

    Owner

    Andre Boyd

    Record

    JOB-2214 · Whitaker residence

    Exposure

    $18,400

    Follow-up

    Manager callback — Thursday 9:00 AM

  • Owen BrackettCALL-5220 · 1d ago · 7:14

    Property-damage complaint: nails left on site caused a flat tire. Customer requesting tire reimbursement and a proper magnet sweep. Escalated to production management.

    EscalatedConnectedComplaint / Escalation

    Sentiment

    -0.62

    Very Negative · rep talk ratio 42%

    Flags

    • EscalationProperty damage claim with reimbursement request.
    • Churn RiskStrong negative sentiment on a recently completed job.

    Owner

    Priya Nair

    Record

    JOB-2150 · Brackett residence

    Exposure

    $21,600

    Follow-up

    Production manager callback + reimbursement decision

  • Peter LindqvistCALL-5216 · 16h ago · 3:18

    Canvass follow-up hit an explicit do-not-contact request. Rep complied and ended the call. Contact must be suppressed across all outbound channels.

    EscalatedConnectedCanvassing Follow-up

    Sentiment

    -0.55

    Very Negative · rep talk ratio 52%

    Flags

    • Compliance LanguageDo-not-contact requested — suppress across dialer, SMS and email.

    Owner

    Colton Hayes

    Record

    LEAD-3140 · Lindqvist residence

    Exposure

    —

    Follow-up

    Apply DNC suppression across all channels

  • Gloria MendezCALL-5209 · 5h ago · 8:32

    Homeowner alarmed by an ACV-only carrier check. Rep explained recoverable depreciation and the payment sequence; written breakdown promised. Financial anxiety is high — risk of stall.

    Needs ReviewConnectedInsurance / Carrier

    Sentiment

    -0.48

    Negative · rep talk ratio 63%

    Flags

    • Churn RiskFinancial confusion is stalling the signed job.
    • Promise MadePayment breakdown email promised today.

    Owner

    Dana Ruiz

    Record

    CLM-8842 · Mendez residence

    Exposure

    $31,200

    Follow-up

    Send ACV/RCV explainer + payment schedule

  • Grant FeeneyCALL-5224 · 2d ago · 3:28

    68-day AR balance is being withheld against an open punch-list item, not an inability to pay. Payment tied to gutter-guard completion.

    Needs ReviewConnectedBilling / Payment

    Sentiment

    -0.44

    Negative · rep talk ratio 51%

    Flags

    • Churn RiskAR tied to unresolved workmanship item.

    Owner

    Nina Ortiz

    Record

    CUST-1094 · Feeney

    Exposure

    $9,420

    Follow-up

    Schedule gutter-guard completion, then re-invoice

  • Unknown callerCALL-5218 · 22h ago · 1:18

    Second unanswered voicemail reporting active interior water staining. Nobody has returned the first message — active-leak risk with no owner assigned.

    EscalatedVoicemailWarranty Or Service

    Sentiment

    -0.38

    Negative · rep talk ratio 0%

    Flags

    • EscalationActive leak reported twice with no callback.
    • No Follow-up SetNo task or owner assigned after either voicemail.

    Owner

    Voicemail

    Record

    No match

    Exposure

    —

    Follow-up

    None set

  • Sandra PikeCALL-5206 · 2h ago · 2:36

    Decking rot discovered mid-tear-off requiring a $2,340 change order. Customer pushed back on cost and requires photo documentation before signing. Work is paused pending authorization.

    Needs ReviewConnectedChange Order Discussion

    Sentiment

    -0.34

    Negative · rep talk ratio 61%

    Flags

    • Pricing ObjectionCustomer resisted the change-order amount.
    • Promise MadePhotos promised immediately — verify they were sent.

    Owner

    Marisol Vega

    Record

    CO-4412 · Pike residence decking

    Exposure

    $2,340

    Follow-up

    Attach deck photos to CO-4412 and re-send for signature

  • Abandoned callerCALL-5213 · 10h ago · 0:47

    Paid-social caller abandoned in queue after 47 seconds. Above the 30-second abandon threshold — staffing gap during the midday spike.

    Needs ReviewAbandonedNew Lead

    Sentiment

    -0.30

    Negative · rep talk ratio 0%

    Flags

    • Long Hold / AbandonHold time exceeded the 30-second abandon threshold.
    • Missed OpportunityPaid-social caller lost before an agent answered.

    Owner

    Queue

    Record

    No match

    Exposure

    —

    Follow-up

    None set

  • Farmers — Adjuster L. NguyenCALL-5226 · 2d ago · 5:44

    Carrier denied a steep-charge supplement line citing insufficient pitch documentation. Drone measurement report exists and will be attached on resubmission.

    AnalyzedConnectedSupplement Discussion

    Sentiment

    -0.29

    Negative · rep talk ratio 56%

    Flags

    • Pricing ObjectionCarrier disputing a steep-charge line item.

    Owner

    Dana Ruiz

    Record

    SUP-1038 · Ferris residence

    Exposure

    $6,480

    Follow-up

    Resubmit SUP-1038 with measurement report

  • Ray HargroveCALL-5205 · 2h ago · 6:41

    Crew no-show caused by an emergency tarp reassignment; the customer was never notified. Rebooked for Wednesday with a confirmation text promised.

    Needs ReviewConnectedJob Status Update

    Sentiment

    -0.21

    Negative · rep talk ratio 47%

    Flags

    • Churn RiskSecond scheduling failure on this job.
    • Promise MadeConfirmation text promised tonight.

    Owner

    Andre Boyd

    Record

    JOB-2188 · Hargrove residence

    Exposure

    $26,800

    Follow-up

    Send confirmation text by 6:00 PM

  • Charlene RuizCALL-5222 · 1d ago · 4:25

    Price-first shopper anchored on a lower door-knocker quote. Rep gave a range without establishing scope. Opportunity is live but price-sensitive.

    Needs ReviewConnectedNew Lead

    Sentiment

    -0.18

    Negative · rep talk ratio 66%

    Flags

    • Pricing ObjectionAnchored to a lower competitor quote.
    • Competitor MentionedDoor-knocking competitor already quoted.
    • No Follow-up SetCall ended without an appointment or next step.

    Owner

    Renee Salazar

    Record

    LEAD-3358 · C. Ruiz residence

    Exposure

    —

    Follow-up

    None set

  • Hector Salas — Salas Roofing CrewsCALL-5214 · 12h ago · 6:12

    Subcontractor GL certificate lapsed, blocking a Monday job release. Sub committed to producing the renewed COI today; work order held until compliance clears.

    Needs ReviewConnectedSubcontractor

    Sentiment

    -0.12

    Neutral · rep talk ratio 57%

    Flags

    • Compliance LanguageWork discussed while insurance certificate is lapsed.
    • Promise MadeCOI promised today — verify before releasing the work order.

    Owner

    Marisol Vega

    Record

    SUB-330 · Salas Roofing Crews

    Exposure

    —

    Follow-up

    Verify COI in compliance folder before Monday release

  • Unknown callerCALL-5203 · 55m ago · 0:00

    Missed call on the paid-search storm line during peak hours. No voicemail. Paid-media source makes this a billable missed opportunity.

    Needs ReviewMissedNew Lead

    Sentiment

    0.00

    Neutral · rep talk ratio 0%

    Flags

    • Missed OpportunityPaid-search call unanswered with no callback attempted.
    • No Follow-up SetNo task created after the missed call.

    Owner

    Unanswered

    Record

    No match

    Exposure

    —

    Follow-up

    None set

  • Trevor NakamuraCALL-5208 · 4h ago · 0:00

    Fourth outbound attempt on an Angi marketplace lead. Voicemail left with callback number and free-inspection offer. No contact yet.

    Needs ReviewVoicemailCanvassing Follow-up

    Sentiment

    0.00

    Neutral · rep talk ratio 100%

    Flags

    • Missed OpportunityPurchased marketplace lead with four unanswered attempts.

    Owner

    Colton Hayes

    Record

    LEAD-3277 · Nakamura residence

    Exposure

    —

    Follow-up

    Switch to SMS cadence after attempt 5

  • Allstate — Adjuster M. FeldCALL-5221 · 1d ago · 2:56

    Third unanswered attempt to reach the carrier adjuster on a reinspection request. Claim is aging without carrier movement.

    Needs ReviewVoicemailInsurance / Carrier

    Sentiment

    0.00

    Neutral · rep talk ratio 100%

    Flags

    • Missed OpportunityCarrier unreachable — escalate to the adjuster's supervisor.

    Owner

    Dana Ruiz

    Record

    CLM-8790 · Ferris residence

    Exposure

    —

    Follow-up

    Escalate to carrier supervisor line

  • ABC Supply — BoerneCALL-5207 · 3h ago · 1:32

    Supplier delivery slip from Wednesday to Thursday on backordered shingle color. Crew sequencing adjusted; supplier to confirm by 4 PM.

    AnalyzedConnectedSupplier / Vendor

    Sentiment

    +0.12

    Neutral · rep talk ratio 41%

    Flags

    • Promise MadeSupplier confirmation due by 4:00 PM today.

    Owner

    Marisol Vega

    Record

    JOB-2231 · Pike residence

    Exposure

    —

    Follow-up

    Chase supplier confirmation at 4:00 PM

  • Travelers — Adjuster K. RossCALL-5202 · 41m ago · 5:22

    Carrier partially approved supplement 3318-A. Drip edge and ice-and-water accepted; ridge vent pending review of the code citation already submitted. Adjuster committed to a decision this week.

    AnalyzedConnectedSupplement Discussion

    Sentiment

    +0.18

    Positive · rep talk ratio 52%

    Flags

    • Promise MadeCarrier verbally committed to a decision this week — diary it.

    Owner

    Dana Ruiz

    Record

    SUP-1051 · Hargrove residence

    Exposure

    $8,725

    Follow-up

    Diary carrier decision — Friday

  • Bill TesfayeCALL-5211 · 7h ago · 4:48

    AR aging driven by a mortgage-company endorsement hold, not customer unwillingness. Completion certificate and lien waiver to be sent today to release the second draw.

    AnalyzedConnectedBilling / Payment

    Sentiment

    +0.24

    Positive · rep talk ratio 55%

    Flags

    • Promise MadeDocuments promised today to release the draw.

    Owner

    Nina Ortiz

    Record

    CUST-1180 · Tesfaye

    Exposure

    $14,750

    Follow-up

    Send completion package to mortgage contact

  • Elaine FosterCALL-5204 · 1h ago · 4:28

    Homeowner shopping multiple bids. Rep reframed on scope parity rather than price. Thursday 3:00 PM measure appointment set.

    AnalyzedConnectedAppointment Scheduling

    Sentiment

    +0.31

    Positive · rep talk ratio 58%

    Flags

    • Competitor MentionedHomeowner is bidding a second contractor.

    Owner

    Colton Hayes

    Record

    LEAD-3391 · Foster residence

    Exposure

    —

    Follow-up

    Send scope-comparison one-pager before Thursday