Call Operations

Every inbound and outbound call the agency team handled for Hometown Roofing & Restoration, with recordings, transcripts and outcomes.

Inbound calls

198

This month

Outbound calls

111

Recovery + follow-up

Answer rate

92.9%

Target 90%

Speed to answer

18s

Average

Avg call duration

5m 04s

All reasons

Abandoned calls

9

Caller hung up

Missed calls

22

Text-back sent

Recovered calls

16

72.7% recovery

Qualified leads

58

From phone

Appointments booked

39

Phone-sourced

Calls converted to jobs

11

Closed-won

Follow-ups required

7

From today's log

Tracking / sourceOutcomeRelatedFollow-up
Marissa Delgado
(830) 555-0142
Inbound
Aug 1, 8:04aAna Santos
(830) 555-7710
Google LSA
6m 12sNew roof inquiryAppointment scheduledLead · Delgado residence—
Grant Whitmore
(210) 555-0188
Inbound
Aug 1, 8:41aJames Cruz
(830) 555-7712
Facebook
3m 48sInspection schedulingAppointment scheduledLead · Whitmore residence—
Hollis Barnett
(830) 555-0119
Inbound
Aug 1, 9:22aClaire Mendoza
(830) 555-7714
Existing customer
9m 03sInsurance claim questionClaim question resolvedClaim · CLM-2291
Required
Priya Raman
(210) 555-0173
Outbound
Aug 1, 10:05aMark Reyes
(830) 555-7711
Google LSA
2m 14sNew roof inquiryFollow-up assignedLead · Raman residence
Required
Dean Kowalski
(830) 555-0166
Inbound
Aug 1, 11:12aAna Santos
(830) 555-7710
Existing customer
7m 55sComplaintComplaint escalatedJob · JOB-1184
Required
Beacon Supply — Will T.
(210) 555-0104
Inbound
Aug 1, 12:30pJames Cruz
(830) 555-7713
Supplier
1m 51sSupplier callMessage takenMaterial order · MO-3312
Required
Unknown caller
(830) 555-0197
Inbound
Aug 1, 1:14p—
(830) 555-7710
Google LSA
0m 00sOtherUnable to reachMissed call · text-back sent
Required
Yolanda Pierce
(830) 555-0155
Outbound
Aug 1, 2:02pMark Reyes
(830) 555-7711
Referral
5m 27sInspection schedulingNew lead createdLead · Pierce residence—
Showing 1–8 of 12

Fictional call log. Recordings and transcripts are simulated for demonstration.